Widerrufsrecht

Refund policy

We try our hardest to make the best products possible and to make every customer happy. If we fall short and if you are not completely satisfied with your purchase, you have 30 days (from the day you received your order) to return it for a full refund or exchange.

The items you wish to return must not be worn, washed or damaged and must be in their original packaging with all the tags still attached. If the returned items do not meet all the above conditions (have stains, signs of use, have been washed, have odour or any other damage), we reserve the right to refuse the refund.

How to return your order:

You can initiate your exchange or return by visiting our FAQ page. 

If you have any concerns or questions during the return process, please email us at info@kugy.eu, chat with us on our website, call us, or reach out through our social media profiles. We are here to assist you.

EU Customers

We offer free returns, but this service is currently available only to customers in the following countries: Slovenia, Slovakia, Czech Republic, Poland, Austria, Belgium, Croatia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Spain, and Sweden. If you reside in one of these countries and need to return an item, you can do so at no additional cost. This way, you can place your order without worrying about the cost of returning it.

For customers in other countries, we are working on providing free returns and exchanges. In the meantime, you will need to cover the cost of returning items, but we will cover the shipping costs for sending the replacement items to you.

The refund for the returned products will be transferred back to the customer using the same method of payment used by the customer for ordering the product. The funds will be returned no later than 14 days after receiving the returned products. All returns are refunded directly to the original method of payment used at check out. If you paid for your whole order with a gift card, your order will be refunded to the original payment method - a gift card. If the purchase was placed with both a credit card or bank deposit and a gift card the refund will be issued accordingly.

Please note that shipping costs are excluded from the refund. The refund will apply only to the product(s) purchased, and no refund will be issued for the shipping fees, regardless of the delivery option selected at the time of purchase.